FREQUENTLY ASKED QUESTIONS
For Handmade Creations
How do I order?
Orders are accommodated thru our order forms here in our website. Click this link > HANDMADE CREATIONS ORDER FORM <
Confirmation will be sent within 24-48 hours via Email.
If you honestly don't have money to pay, do not buy. Don't even dare submit an order form or you will be banned to order from us in the future.
*We DO NOT reply to text messages regarding the price, availability, orders, etc.
*We also DO NOT answer calls not listed in our contacts.
Do you accept custom orders?
Of course, we do! :)
Do you accept rush/bulk orders?
We don't accept rush orders in bulk. But we do accept rush orders (but not in bulk) if the design is simple enough to be created by a pair of hands in few days.
We accept bulk orders for souvenirs and giveaways. Lead time is 8-10 weeks before the occasion.
How much are your creations?
Price depends on the design, quantity and dimension/size. Please send us an inquiry form for quotations.
We also give discounts on bulk orders, too. :)
Do you require down payment?
Yes, we need to be sure that you'll get what you have ordered from us so we require 70% down payment of the total bill.
Please note that your balance must be paid in full before shipment.
How do I pay for my orders?
You can pay using any of these options:
How do I get my orders?
We will be shipping your orders via Xend Express Courier, LBC, or JRS.
XEND RATES
LBC RATES (estimate)
JRS RATES (estimate)
You can track your packages here:
XEND TRACKING
LBC TRACKING
JRS TRACKING
Strictly NO MEET-UPS. But pick up is allowed depending on our schedule.
Please note that your balance must be paid in full before shipment.
We are not held liable for any delay, loss, damage or stolen items once the package has been turned over to the courier.
When do I get my order?
It will be ready within 3-10 days because your orders are all handmade and is also made-to-order. Please wait for our confirmation via Email.
For shipping, please allow additional 1-2 days for your orders to arrive if you're address is within Metro Manila and 3-5 days for provincial addresses.
Please note that your balance must be paid in full before shipment.
Do you have warranties on your creations?
No, we don't. We condition our polymer clay very well and cure them at the right temperature and time so they should last a lifetime. We'll do our best to check, pack and ship your orders in it's best condition.
For tips on how to take care of polymer clay pieces, click this link:
http://www.artistcrafts.com/polyclay/care.htm
Please note that we are not held liable for any delay, loss, damage or stolen items once the package has been turned over to the courier.
Orders are accommodated thru our order forms here in our website. Click this link > HANDMADE CREATIONS ORDER FORM <
Confirmation will be sent within 24-48 hours via Email.
If you honestly don't have money to pay, do not buy. Don't even dare submit an order form or you will be banned to order from us in the future.
*We DO NOT reply to text messages regarding the price, availability, orders, etc.
*We also DO NOT answer calls not listed in our contacts.
Do you accept custom orders?
Of course, we do! :)
Do you accept rush/bulk orders?
We don't accept rush orders in bulk. But we do accept rush orders (but not in bulk) if the design is simple enough to be created by a pair of hands in few days.
We accept bulk orders for souvenirs and giveaways. Lead time is 8-10 weeks before the occasion.
How much are your creations?
Price depends on the design, quantity and dimension/size. Please send us an inquiry form for quotations.
We also give discounts on bulk orders, too. :)
Do you require down payment?
Yes, we need to be sure that you'll get what you have ordered from us so we require 70% down payment of the total bill.
Please note that your balance must be paid in full before shipment.
How do I pay for my orders?
You can pay using any of these options:
- BPI Family Savings Bank Cash Deposit
- BPI Cash Deposit
- Metrobank Cash Deposit
- LBC Remit Express
- Palawan Express Pera Padala
- M Lhuillier Kwarta Padala
- Cebuana Lhuillier Pera Padala
- Paypal (Total + 3.4% + P15.00)
How do I get my orders?
We will be shipping your orders via Xend Express Courier, LBC, or JRS.
XEND RATES
LBC RATES (estimate)
JRS RATES (estimate)
You can track your packages here:
XEND TRACKING
LBC TRACKING
JRS TRACKING
Strictly NO MEET-UPS. But pick up is allowed depending on our schedule.
Please note that your balance must be paid in full before shipment.
We are not held liable for any delay, loss, damage or stolen items once the package has been turned over to the courier.
When do I get my order?
It will be ready within 3-10 days because your orders are all handmade and is also made-to-order. Please wait for our confirmation via Email.
For shipping, please allow additional 1-2 days for your orders to arrive if you're address is within Metro Manila and 3-5 days for provincial addresses.
Please note that your balance must be paid in full before shipment.
Do you have warranties on your creations?
No, we don't. We condition our polymer clay very well and cure them at the right temperature and time so they should last a lifetime. We'll do our best to check, pack and ship your orders in it's best condition.
For tips on how to take care of polymer clay pieces, click this link:
http://www.artistcrafts.com/polyclay/care.htm
Please note that we are not held liable for any delay, loss, damage or stolen items once the package has been turned over to the courier.
If you have other questions, inquiries and/or concerns not listed here, please fill up our INQUIRY FORM.